Cancellation & Refund Policy

Overview

This policy explains cancellations, refunds and replacements for purchases made on robovision.in or the Goofiee mobile app, processed by Razorpay.

A. Workshops & Training (online or offline)

• You may cancel up to 48 hours before the scheduled start for a 100% refund.
• Cancellations within 48 hours are non-refundable, but you may reschedule once to a future batch (subject to availability).
• If a batch is cancelled by us, you may choose a full refund or free reschedule.

B. Courses & E-learning Access

• For purely digital/recorded content, refunds are not available once access is granted.
• If you face technical issues preventing access, contact us within 72 hours and we'll assist or extend access.

C. STEM Kits & Physical Products

• Returns window: 7 days from delivery if the item is unused and in original packaging.
• Defective/damaged on arrival: report within 7 days with photos/video; we will replace or refund after verification.
• Items with signs of use, missing parts, or damage not due to transit/manufacturing are not eligible for return.

D. Refund Timelines

Approved refunds are initiated within 5–7 business days to the original payment method via Razorpay. Bank posting times may vary.

E. How to Request

Email robovision.in@gmail.com with order ID, product/course, reason, and any evidence (photos/video for kits).